Shopping help & FAQs
A LITTLE CLARITY BEFORE YOU STOCK UP
Understand your packs, plan your pantry and shop with confidence.
Is the displayed price for one item or the full selling pack?
The main price covers the full listed selling pack, and “Case of 12” means 12 retail units of the size shown. The per-item price is a comparison figure; a retail unit can itself contain several pieces, so check the listing and images for its contents.
How do I order more than one case?
The cart quantity counts selling packs: quantity 2 of a case of 12 buys 24 retail units. The pack count and size shown on the product page are all you need; there's nothing else to multiply.
Do you offer free shipping?
Eligible orders of $60 or more qualify for free shipping in the United States. Shipping eligibility and the final charge are shown at checkout before payment.
How do stock-up rewards work?
Eligible merchandise subtotals receive $5 off from $150, $15 off from $250, or $30 off from $400, automatically. The highest tier applies; rewards can combine with eligible free shipping, but other product or order discounts do not stack, and taxes and shipping do not count toward the reward thresholds.
When will my order ship?
Orders are normally processed within 1–2 business days, excluding weekends and holidays. Processing time is separate from carrier transit time; check the shipping policy and checkout for delivery details.
Do you ship internationally?
Universo Brands currently ships within the United States. International shipping is not offered.
Can I return food or other products?
Food and other perishables cannot be returned; eligible unused products may be returned within 30 days with their original packaging and proof of purchase. Additional exclusions and return-shipping terms apply: read the refund policy before ordering.
Does “in stock” guarantee a particular delivery date?
Product availability and the quantity accepted at checkout reflect the current store inventory. An in-stock label is not a guaranteed delivery date; delivery depends on processing and the shipping service.
Where can I find ingredients, allergens and dietary details?
Check the product description and packaging images for ingredients, allergens and dietary statements. Do not assume every product from a brand shares the same dietary status; if the listing lacks the detail you need, contact us before ordering.
Can I mix brands and products in one order?
Yes, you can combine different brands and selling packs in one basket. Browse Shop by purpose for curated selections or Departments and Brands A–Z for the wider catalog.
How can I contact customer service?
Email operations@vanguardiatrading.com or use the store contact page. Include your order number when asking about an existing order.